Returns & Exchanges
A request for an exchange or return, must be submitted within 14 days of receiving your order.
You can request to return your purchase for an exchange or refund within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have incurred any make up stains or that smell of perfume. The item(s)must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
During promotional periods, items purchased using a discount or promotional code are not eligible for exchange or store credit. This is subject to the terms and conditions of the individual promotion.
If you've met the above requirements, you may submit a Return Request through our website. Simply log in to your account and go to My Account. Go to Completed Orders, then click Return Item(s)next to the item you want to return. Fill out the following on the Return Request:
Item to return
Select return or request an exchange
Once done, click Submit Return Request. You will receive a confirmation e-mail once the Return Request is sent.
If you didn't make an account with us simply, contact us at : firstname.lastname@example.org
Once your return request has been authorised, we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information before sending any returns. Our team is off duty on Sunday, so if you submit an online return request over the weekend we will reply on Monday.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
All items purchased from ALI-DA.com for our USA customers, need returned to our Returns Centre in the USA.
We will provide you with the full address details when once your return has been authorised with a (RA) number.
Please do not return any items before requesting a Returns Authorisation (RA) Number.